Refund policy
At WEST, we take pride in providing high-quality streetwear designed to inspire and elevate. Due to the nature of our limited edition collections, all sales are final. This means we are unable to offer returns, exchanges, or refunds for any purchased items, except in cases where products arrive damaged or defective.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will be happy to offer a replacement for the same item, subject to availability. If the item is no longer available, a store credit will be issued.
To report a damaged or defective item, please follow these steps:
- Contact us with your order number and a detailed description of the issue.
- Include clear photos of the damaged or defective product.
- We will review your claim and get back to you within 2 business days.
Important Information
- Please note that color variations or slight imperfections may occur due to the custom nature of our designs. These are not considered defects.
- Sizing discrepancies will not be treated as defects, so please refer to our sizing chart carefully before placing your order.